Privacy Policy

Last Updated: April 7, 2026

This Privacy Policy explains how ai& Inc., in conjunction with its subsidiary company aiAND North America Inc. (collectively, "ai&," "Company," "we," "us," or "our"), collects, uses, discloses, and otherwise processes information about individuals who visit our websites, create accounts, deploy or manage workloads on our platform, contact us, apply for jobs, or otherwise interact with us online or offline (collectively, the "Services").

The Services may include a marketing website, documentation, hosted deployment services, infrastructure and platform tooling, APIs, user accounts, team workspaces, usage dashboards, billing interfaces, support channels, and related offerings.

This Privacy Policy does not apply to information subject to a separate agreement, including any customer agreement, data processing addendum, employment-related notice, or other privacy notice that expressly governs a particular relationship or product.

1. Information We Collect

We may collect information you provide directly to us, including when you create an account, create a team or workspace, request a demo, contact support, sign up for marketing communications, configure deployment settings, connect source repositories or third-party services, submit billing information, or otherwise interact with the Services.

This may include name, email address, phone number, company name, username, account credentials, role or title, billing and transaction details, communications content, support requests, configuration choices, connected service identifiers, and any other information you choose to provide.

We and our service providers may also collect information automatically, including IP address, browser and device information, operating system, usage and log data, account activity, pages viewed, links clicked, approximate location derived from IP address, API activity, deployment events, service metrics, and diagnostic information.

We may receive information from third parties such as payment processors, analytics providers, advertising partners, source code repository providers, identity providers, single sign-on vendors, integration partners, recruiting platforms, and publicly available sources.

2. Platform Data, Customer Content, and Operational Telemetry

If you use the platform, ai& may process files, configuration data, environment variables, deployment metadata, logs, metrics, traces, support artifacts, prompts or other inputs, outputs, database connection information, and other content submitted to, stored on, routed through, or generated by the Services ("Platform Data").

We may also collect operational telemetry relating to deployments, builds, runtime performance, scaling behavior, API usage, service health, debugging events, and infrastructure consumption in order to provide, secure, maintain, and improve the Services.

Depending on how the platform is used, Platform Data may include personal information, business information, application content, end-user data, or other sensitive material submitted by you or your users.

Your agreements with us may allocate responsibilities between ai& and the customer for such data.

Where ai& processes customer data on behalf of business customers, a separate services agreement or data processing addendum may govern that processing.

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, SDKs, session replay tools, and similar technologies to operate and secure the Services, remember preferences, authenticate users, understand usage, debug performance issues, personalize content, and support analytics or marketing activities.

4. How We Use Information

We use information to:

provide, operate, secure, maintain, and improve the Services;
create and administer accounts, teams, workspaces, deployments, and integrations;
process transactions and manage billing, metering, fraud-prevention, and account administration workflows;
authenticate users and manage access controls;
monitor uptime, troubleshoot failures, debug issues, and support incident response;
analyze usage and capacity needs, improve infrastructure efficiency, and develop new features or products;
respond to support requests and communicate with you about the Services;
send service, security, legal, marketing, or recruiting communications;
detect, prevent, and investigate fraud, abuse, security incidents, prohibited activity, and other harmful conduct; and
comply with legal obligations and enforce agreements, policies, and acceptable use restrictions.

5. How We Disclose Information

We may disclose information:

to service providers and contractors that perform services on our behalf, such as cloud hosting, infrastructure support, payment processing, customer support tooling, analytics, communications, identity management, security, logging, recruitment, and marketing operations;
to affiliates and in connection with actual or prospective mergers, acquisitions, financings, asset sales, restructurings, bankruptcies, or similar corporate transactions;
to comply with applicable law, legal process, or governmental request;
to enforce our agreements and policies;
to protect our rights, property, and safety or those of others;
to detect, prevent, or address fraud, abuse, security incidents, platform misuse, or technical issues;
at your direction or with your consent, including when you choose to connect third-party integrations or invite users to a workspace; or
in deidentified, anonymized, or aggregated form that does not reasonably identify you.

6. Advertising and Analytics

We and our service providers use analytics and advertising tools (such as Google Analytics and advertising pixels) to understand website engagement, evaluate demand, and support our marketing efforts. These tools may use cookies or other trackers to collect information about your interactions with our website and other online activities over time and across different services to deliver interest-based or retargeted advertisements. You can learn more about how to opt out of these activities in Section 9 (Your Choices).

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide and improve the Services, maintain security and fraud-prevention records, preserve logs and backups, comply with legal, tax, accounting, and reporting obligations, resolve disputes, and enforce agreements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices

Opt-Out of Marketing: You may opt out of promotional emails by using the unsubscribe link in the message or contacting us at privacy@aiand.com. We may still send service-related, transactional, or security communications.

Cookies and AdTech: You may manage cookies through browser settings. Some of our partners may provide their own opt-out mechanisms (e.g., the Google Analytics Opt-out Browser Add-on).

Browser Signals: Our website does not currently respond to automated "Do Not Track" signals. However, where required by law, we strive to honor automated preference signals such as the Global Privacy Control (GPC).

10. U.S. State Privacy Rights

Depending on your state of residence, you may have rights to confirm whether we process personal information, access it, correct inaccuracies, delete it, and obtain a portable copy of certain data. To exercise these rights, contact us at privacy@aiand.com.

Notice on Selling and Sharing: We do not sell your personal information to third parties in exchange for monetary compensation. Like many companies, we use third-party services for analytics and advertising that may involve the disclosure of identifiers (such as IP addresses) to those partners. Under certain laws, these activities may be categorized as "selling" or "sharing" of personal information. You can manage your preferences regarding these activities as described in the "Your Choices" section above.

11. California Notice

California's "Shine the Light" law (Civil Code Section § 1798.83) permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Please contact us at privacy@aiand.com to inquire further.

12. International Transfers

If you access the Services, your information may be transferred to, stored in, and processed in the United States, Japan, and other countries where privacy laws may differ from those in your jurisdiction. Where required by law, we will use appropriate safeguards for cross-border transfers.

13. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

14. Third-Party Services

The Services may link to or integrate with third-party services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy notices.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we do, we will post the updated version and revise the "Last Updated" date above.

16. Contact Us

If you have any questions or comments regarding our privacy practices, please contact us at:

ai& Inc.
Queen's Tower A, 10th Floor, 2-3-1 Minatomirai, Nishi-ku, Yokohama-shi,
Kanagawa 220-6010, Japan
privacy@aiand.com