Build.io Privacy Policy

Last updated: Jan 9, 2025

What Information Do We Collect?

We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we collect personal information such as your name and email address.

Build also tracks the following:

The actual contents of the files uploaded to your Build service ("Customer Data").
Metadata about your Customer Data that is distinct from the actual content itself ("Customer Metadata"). Customer Metadata includes file and folder names, creation and modification dates, permissions, and size information, users and their associated data.
Metadata about your account, not tied to any specific file ("Account Metadata").
Usage information customarily logged by Mailer server software ("Usage Data").
Email addresses of users provided by Heroku ("Registration, Billing, and Administration Data").
Information from users who communicate with us ("Correspondence Data").

Cookies

Our Site may place and access certain first-party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. By using Our Site you may also receive certain third party Cookies on your computer or device.

How Is Information Being Used?

Customer Data: Stored securely and accessed only by authorized users.
Customer & Account Metadata: Used to provide the Service and displayed to authorized users.
Usage & Correspondence Data: Used to improve our services and websites.
Registration & Administration Data: Used for service-related communications and announcements.

Our Access To Your Data

We have implemented controls designed to prevent our employees or contractors from improperly using your Customer Data. Our employees and contractors will not access your Customer Data unless explicitly authorized by you, e.g. as part of troubleshooting an issue with your account.

Is Your Personal Information Secure?

Your account is protected by a password for your privacy and security. While we endeavour to protect the privacy of your account and personal information, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

European Union Privacy Notice

Build io, Inc is committed to compliance with the EU General Data Privacy Regulation (GDPR). If you are a resident of the European Union or the United Kingdom, you have additional privacy rights guaranteed by the GDPR and other EU privacy legislation.

For information where Build io, Inc is a data controller, EU residents have rights including:

Right to know what data is being processed
Right to correct or delete incorrect data
Right to lodge complaints with supervisory authorities
Right to request data copies
Right to request data deletion

Changes To This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. From time to time, we will update this policy. Minor changes will take effect 10 days after we post a notice on the Service’s website. Substantial changes will be effective 30 days after the notice is posted.

Note that if we need to adapt the policy to legal requirements, the new policy will become effective immediately or as required by law.

If changes to this policy materially reduce the protection of your privacy right, you have until the new policy takes effect to reject the changes by terminating your use of the Service. Continuing to use the Service after the new policy takes effect means that you agree to the new policy.

Contact Information

For privacy-related questions, please contact us at privacy@build.io

For general support, email us at support@build.io